Troubleshooting & FAQ
Smart Oarlock FAQ
My Oarlock Won’t Connect
Instructions for different scenarios when oarlocks aren’t connecting
Rowing With One Connected Oarlock
If you’re having trouble connecting to one Oarlock and still want to get out for a row, these instructions walk through how to record a session with only one oarlock connected
My Oarlock is Squeaking
Recommended lubricant for squeaky oarlocks
Spacers, XPod Swapping, and When to Recalibrate
Guidelines for spacer configuration, XPod interchangeability, and calibration requirements
Rowing Monitor FAQ
I don’t have WiFi at my rowing facility
University Wi-Fi Requires MAC Address
If connecting to a university WiFi network, the school requires this address to validate the connection
Applying Rowing Monitor Mount
Selecting the best adhesive and instructions for application
Removing Power Button Plate
How to clean out the area around the power buttons to improve functionality
Monitor in Factory Mode
How to reset the monitor if it entered factory (FastBoot) mode
Data Analytics FAQ
How is Power Calculated?
How to Create a New Interval
How to split up detected intervals in the web app to analyze specific segments of a row
How to Reprocess Missing Data
Step-by-step guide to reprocessing a session when force curves, charts, or seat data aren't showing up
Download Session Data
How to download a csv file of session data for more in depth review.
How to Restore Recently Deleted Sessions
Step-by-step guide to recovering a session that was deleted from the Recently Deleted list in Settings